SAP S/4 HANA SUPPORT SERVICES

The City of Charlottesville is seeking a service provider to provide on-call, as-needed, project-based SAP Application Maintenance Services (AMS) and optional consulting and implementation services for their SAP environment. The successful offeror will provide support for various SAP modules, including HR, FI, CO, PS, AA, AP, SD, MM, PM, and IS-U. The contract will be for one year with the option to renew for up to ten additional one-year terms. • The City's SAP environment includes RISE with S/4HANA and SuccessFactors. • The successful offeror will provide SAP application support services, including troubleshooting, issue resolution, and system monitoring. • The offeror will also provide consulting and implementation services for SAP modules, including configuration, training, and knowledge transfer. • The City is looking for a service provider with experience in providing SAP support services, particularly in the public sector. • The successful offeror will be required to provide a detailed plan for providing the services, including proposed resources, methodology, and pricing. • The City reserves the right to award a contract to one or more qualified vendors under this RFP.