Maintenance and Repair Service for Mass Spectrophotometer Equipment

The National Institutes of Health (NIH) is seeking a contractor to provide maintenance and repair services for laboratory equipment, specifically mass spectrophotometer equipment. The contractor will be responsible for providing maintenance support, troubleshooting, and repair services for the equipment. The contract will be for a base year with two option years. The contractor must provide OEM-certified technicians and replacement parts. The evaluation criteria will include technical capability, contract management, customer support, past performance, and price. • The contract requires the contractor to provide maintenance and repair support for the Orbitrap Eclipse Mass Spectrometer and other related equipment. • The contractor must provide a high level of customer service, particularly in the area of initial responsiveness and resolution of device and service problems. • The contractor must comply with Section 508 of the Rehabilitation Act and provide reports detailing all maintenance and repair work performed for each instrument during the reporting period.