Description
The Department of Justice (DOJ) is seeking information from capable and qualified organizations to modernize the Language Services Unit (LSU) Interpreter Services. The goal is to streamline the interpreter request, assignment, and billing process, lower interpretation costs, and improve interpretation services provided to the courts. The project involves replacing the Electronic Contract Interpreter Ordering System (ECIOS) with a new capability that can improve the efficiency and accuracy of interpreter services ordering and scheduling, maximize staff interpreter scheduling, and optimize contract interpreter usage and costs.
Key features of the new system include:
• Improving the efficiency and accuracy of interpreter services ordering and scheduling
• Maximizing staff interpreter scheduling
• Optimizing contract interpreter usage and costs across courts
• Allowing court users to identify and correct interpreter scheduling and utilization issues
• Automating interpreters' check-in/out process
• Removing inefficient manual processes
• Ensuring that invoice charges and damages are accurate for auditing
Attached files
Contact
Patricia Hoffman