Description
The Mississippi Department of Mental Health (DMH) seeks a single‑award, fixed‑price vendor to design, launch, and operate a statewide behavioral health telehealth and crisis‑support program for approximately 200,000 veterans and first responders. The solution must include:
• Up to ten teletherapy sessions per participant (with unlimited clinical extensions) delivered by Mississippi‑licensed clinicians via video, phone, chat, or messaging.
• A 24/7 licensed‑clinician crisis line with rapid (≤60‑second) connection and follow‑up contacts.
• An on‑demand wellness library and live programming tailored to the target audiences.
• A user‑friendly, accessible digital platform (web and mobile) that supports registration, eligibility verification, therapist matching, and appointment booking within ten minutes.
• Full HIPAA/42 CFR Part 2 compliance, SOC 2 Type II (or HITRUST) security attestations, and U.S. data residency.
• Real‑time reporting dashboards, outcome measurement, and quarterly narrative reports to satisfy Rural Health Transformation Program (RHTP) requirements.
• Co‑branded outreach website, marketing collateral, and partnership engagement with veteran and first‑responder agencies.
The contract is for an initial 12‑month term, with go‑live required within 60 days of execution, and includes quarterly payments. Vendors must demonstrate at least five years of tele‑therapy platform experience, prior state‑government contracts serving similar populations, and a Mississippi‑licensed clinician network.