RFI for Eligibility and Case Management System

The Louisiana Department of Health (LDH) is seeking information from vendors to identify solutions for a technology platform to determine eligibility and manage cases across multiple human services programs. The desired solution should provide a seamless, single point of entry for all social services, reduce barriers, improve satisfaction, and empower residents. Key features include improved resident access and experience, enhanced operational efficiency, better data-driven decisions, maximized federal reimbursement, future-proof technology, and cost-effective ownership. • The solution should support multiple programs, including Children's Health Insurance Program (CHIP), Disaster Supplemental Nutrition Assistance Program (DSNAP), Family Independence Temporary Assistance Program (FITAP), and others. • The solution should provide robust tracking and reporting on SNAP Error Rates, including identification of common error causes and trends. • The solution should include proactive fraud, waste, and abuse prevention tools and analytics. • The solution should be scalable, secure, and compliant with federal and state data security and privacy regulations. • The solution should have a highly configurable architecture, minimizing the need for custom code development. • The solution should support federal requirements for the programs and demonstrate transparency and auditability.