Towing Franchise Service

The City of Fontana is seeking qualified tow‑truck operators to obtain a non‑exclusive franchise to provide 24‑hour municipal towing and storage services for up to ten years. Applicants must demonstrate sufficient fleet capacity, secure storage facilities, qualified drivers, insurance, and compliance with municipal code. The award will be based on a points‑based evaluation covering lot size, number and type of tow trucks, driver staffing, security systems, and experience with law‑enforcement agencies. Successful franchisees will receive a rotation‑call on‑call status, must tow City‑owned vehicles free of charge, provide free storage for evidence vehicles, and submit monthly tow reports. The franchise fee is calculated per tow and paid quarterly; the City expects to recover roughly $470,000 annually. • Provide 24‑hr on‑call tow service with response ≤30 min; minimum six tow trucks (including medium‑ and heavy‑duty units). • Maintain a secure lot with at least 250 vehicle spaces, 24‑hr surveillance, and designated customer‑parking spaces. • Meet insurance minimums (≥$1 M workers’ comp, $1 M general liability, $1 M commercial auto) and submit monthly reporting. • Earn points for driver staffing, security, experience, and free city‑vehicle services; deductions apply for past contract terminations.