Description
The State of Iowa is seeking a qualified courier provider to deliver a full‑range of statewide services, including scheduled daily routes, on‑call pickups, next‑day deliveries, and handling of confidential, legal, medical, and hazardous materials. The contractor must maintain a fleet of secure, GPS‑tracked vehicles, a dedicated account representative, real‑time tracking portal, and comply with all federal, state, and agency security, insurance, and regulatory requirements. Performance will be measured by on‑time delivery rates, customer satisfaction, and strict penalties for late or lost shipments.
• Provide daily and on‑call courier routes to all Iowa state agency locations.
• Offer next‑day service for requests received by 2:30 PM and same‑day emergency deliveries.
• Handle sensitive documents, legal filings, medical specimens, and oversized items up to 120 lb.
• Maintain secure, locked vehicles with GPS, real‑time tracking, and a 24/7 online portal.
• Submit daily proof‑of‑delivery, monthly invoices, quarterly performance reports, and maintain required insurance and background‑check documentation.