Description
The University of Maryland Global Campus is seeking a single vendor to deliver end‑to‑end managed services for its PeopleSoft Campus Solutions 9.2 (PeopleTools 8.59.15) environment on a cloud‑based platform. The work includes 24 × 7 operational support, maintenance (patches, environment refreshes, disaster‑recovery testing), enhancement development, integration with multiple campus systems, and knowledge‑transfer training, all under strict SLA response/resolution times. The contract is a fixed‑fee, three‑year term with two optional one‑year renewals and includes mandatory certifications (Oracle Cloud Partner, ISO 27001) and a 5 % MBE participation requirement.
• 24 × 7 incident and problem resolution with tiered response/resolution windows.
• Maintenance of PeopleSoft Update Manager patches, environment refreshes, and DR/HA testing.
• Design, develop, test, and migrate new PeopleSoft features and integrations (e.g., Salesforce, Workday, MuleSoft).
• Weekly operations meetings, on‑site staffing (40 hrs/week) plus on‑call coverage, and compliance with living‑wage and security standards.