26-0251-RFP Employee Benefits Concierge & Health Navigation Services

Pinellas County is seeking a consultant to provide employee benefits concierge and health navigation services to its employees. The selected consultant will be responsible for providing personalized support and guidance to employees in navigating the County's benefits programs, including health, dental, and vision insurance, as well as other employee benefits. The consultant will also provide education and outreach to employees on available benefits and resources. The contract term is for five years, with the option to extend for two additional 12-month terms. • Provide general concierge services to employees, including answering questions and providing support on benefits-related matters • Provide health and employee benefits navigation services, including support with claims resolution and coordination with healthcare providers • Develop and deliver educational materials and programs to improve employee health literacy and benefits awareness • Collaborate with County wellness staff to align messaging with wellness campaigns • Provide a secure, mobile-responsive portal and app for employees to access benefits information and resources