Provision of Meter Reading Services on a Multi-Year Contract

Gwinnett County’s Department of Water Resources is seeking a vendor to provide comprehensive water‑meter reading and related field service order execution for approximately 294,000 meters across the county. The contract runs a five‑year base term beginning January 1 2027, with automatic one‑year renewals through December 31 2031 unless terminated. The vendor must supply Android smartphones, staff a minimum of 65 field personnel, handle 13‑18 k reads per day, and meet strict error‑rate and timeliness penalties while also delivering performance incentives for newly identified in‑operative meters. • Daily meter‑reading of 13,000‑18,000 meters plus vaulted reads, using the county‑provided SPMR system on vendor‑supplied Android devices. • Execution of field service orders (transfer, move‑in/out, lock‑off, reconnect, etc.) with tight completion windows and associated penalties for delays. • Minimum staffing of 65 qualified technicians, full insurance and bonding (A‑M Best A‑8/‑7), and daily electronic reporting of routes by 6 PM.