Description
The Department of Revenue is seeking a vendor to provide professional quality customer service and office management services for the Lamar License Office. The contractor will be responsible for managing the license office, processing motor vehicle and driver licensing services, and providing excellent customer service. The contract period is for five years, and the contractor must comply with all state agency policies and procedures, as well as state and federal laws and regulations. The contractor will be paid according to the processing fees stated in Attachment 2.
Key aspects of the job include:
• Operating a license office under the contractor's name
• Providing quality customer service and office management services
• Managing the license office and ensuring performance of all required duties
• Complying with all state agency policies and procedures, as well as state and federal laws and regulations
• Providing sufficient staff to operate all state-owned workstations during peak hours
• Ensuring license office personnel are trained to process transactions and provide customer service
• Maintaining confidentiality requirements and protecting "personal identifiable information" of customers