Bid Extension: Enterprise VoIP Solution for the New York City Department of Education

The New York City Department of Education (DOE) is seeking information from vendors to provide a modern, secure, and scalable Voice over Internet Protocol (VoIP) solution to replace their legacy telephony systems. The solution must support 150,000+ staff across 1,800+ schools, accommodate parent-facing and multilingual features, and provide a range of functionalities including unified dial plan, voicemail, transcription, and analytics. The DOE is looking for a solution that aligns with their operational, technical, and compliance needs, including federal and New York State regulations governing data privacy, security, and telecommunications. • The solution must be able to handle large, sudden call volumes without service degradation • The solution must provide real-time monitoring of QoS, MOS, jitter via RTCP • The solution must be able to integrate with Microsoft Teams Calling & Presence, SIS platforms, and other systems • The solution must provide encryption, MFA, RBAC, SAML integration, and other security features • The solution must be able to provide audit logs and incident response plans