UTILITY BILLING PROCESSING SERVICES

The City of Lauderhill is seeking proposals from qualified firms to provide utility billing processing services, including complete production, mailing, and online presentment of approximately 12,000 utility bills per month. The selected firm will be responsible for designing a utility bill statement, providing customer support, and ensuring compliance with USPS regulations. The contract will be for an initial period of three years, with two additional one-year renewal options. • The firm must have experience in providing similar services to government agencies or large organizations. • The firm must have the capability to produce bills in an agreed-upon format and provide an online presentment portal for customers. • The firm must have a strong customer support system in place to handle billing inquiries and issues. • The firm must comply with all applicable laws and regulations, including those related to data security and privacy. • The firm must provide a detailed plan for disaster recovery and business continuity in the event of an emergency. • The firm must have a proven track record of delivering high-quality services on time and within budget.