Description
The Town of Hardwick is seeking proposals from qualified firms to provide managed IT services for a period of three years. The services include providing helpdesk support, application support and development, ongoing maintenance of the current environment, network design, recommendations for enhancing existing systems, colocation and cloud support, assessment and assistance in implementing upgrades/changes to the current systems, and regular and emergency maintenance and support for approximately 45 users. The proposer must have at least five full-time technical staff members, and a technical staff with at least three years' experience implementing and maintaining a Microsoft Windows 10 or 11 operating system end-user environment. The proposer must also provide a list of references from all entities that have used their IT support services during the last three years.
• The contract will be for a period of three years
• The services will include helpdesk support, application support and development, and ongoing maintenance of the current environment
• The proposer must have at least five full-time technical staff members
• The proposer must have a technical staff with at least three years' experience implementing and maintaining a Microsoft Windows 10 or 11 operating system end-user environment
• The proposer must provide a list of references from all entities that have used their IT support services during the last three years