Provision of TeamViewer Licenses and Support on a Multi-Year Contract

The County of Gwinnett is seeking a vendor to provide TeamViewer software licenses and associated support services under a three‑year, multi‑year contract. The scope includes supplying approximately 80 “Tensor Agents” units, one TeamViewer Integration Add‑on Enterprise, two conditional access routers, and ongoing support for roughly 20,000 managed devices across Windows and Android platforms. Vendors must submit sealed bids with detailed pricing for each year and certify non‑collusion, while also handling Level 1 help‑desk functions and integration with the County’s Microsoft Intune environment. • Supply and license TeamViewer products (agents, add‑on, routers) for ~20 k devices. • Provide implementation, integration, and ongoing support—including Level 1 help‑desk and license management. • Maintain fixed pricing for the entire three‑year term and comply with E‑Verify, non‑collusion, and ethics certifications.