Description
The City of New York Fire Department (FDNY) is seeking an experienced contractor to host, license, upgrade, maintain, and provide technical support for its ARCS Hosted Predictive Dialer System and associated mobile application for a five‑year term. The contractor must deliver a secure, dedicated 24/7 SaaS environment, ensure full system functionality (outbound/inbound calling, texting, reporting, etc.), and handle all software maintenance, patches, data integration, and user training. Optional, billable services may be provided via a programming‑hour pool with a defined work‑order process.
Attached files
Contact
David Holmes(Agency Contact)