Description
The State of Tennessee seeks a vendor to design, supply, install, integrate, and maintain a comprehensive Queuing and Virtual Line Management System for its driver service centers (and related tourist facilities). The solution must include kiosk hardware, ticket printers, display units, audio announcements, and a Windows‑based software platform with scheduling, SMS/QR virtual‑waiting‑room, real‑time dashboards, reporting, and integration with State Active Directory and other legacy systems. The contractor is also responsible for site installation, training, 24×7 support, relocation/remodel services, and a 60‑day statewide rollout after contract award.
• Provide full hardware (kiosks, printers, displays, media kits) and software for 46 locations (14 small, 15 medium, 17 large).
• Deliver installation, configuration, integration, user training, and ongoing 24/7 support with defined SLA response times.
• Participate in three mandatory field‑testing windows (Feb‑Apr 2026) and meet a 60‑day implementation deadline (June 15 2026).