Accounts Receivable Debt Collection Management Software El Paso County, Texas

The El Paso County, Texas is seeking proposals for an Accounts Receivable Debt Collection Management Software to assist in collecting outstanding fines, fees, and costs. The scope of services includes financial recovery debt software services for a four-year contract term with three one-year options to renew. The software must be able to integrate with the County's current court and justice case management software, Tyler Odyssey. The vendor must provide a clear demonstration of how their system enables the County to achieve its objectives, including eliminating redundant processes and increasing staff efficiency. • The software must have the ability to configure security roles to manage user access for up to 50 users and system workflow/automation rules to facilitate notifications to clients. • The software must be able to generate and build reports that can export into CSV files for departmental and auditing purposes. • The vendor must provide training to the County at no additional cost, should new features be added or created. • The vendor must provide a full-time representative assigned to the County and available to address and remedy day-to-day issues.