Description
Massachusetts Bay Community College is seeking a vendor to provide Financial Aid Help Desk services, including virtual workshops, to support prospective and current students and their families. The selected vendor will be responsible for delivering high-quality services, providing expert functional knowledge of financial aid applications, and ensuring compliance with all relevant laws and regulations. The contract will be awarded to the vendor who offers the best combination of price, capability, and varied service options. The vendor must have at least three years of experience providing similar services, demonstrate financial solvency, and provide references from previous clients. Key responsibilities include:
• Providing financial aid help desk services and virtual workshops
• Ensuring compliance with FERPA and other relevant laws and regulations
• Delivering high-quality services and support to students and families
• Collaborating with the college's financial aid team to ensure seamless delivery of services
• Providing progress reports and analysis to identify trends and areas for improvement