06925B0002-Personal Emergency Response Services

The City of New York Department of Social Services (Human Resources Administration) seeks a qualified vendor to provide Personal Emergency Response Services (PERS) city‑wide for HRA clients. The contract covers installation of wearable or home‑based emergency‑call devices, 24 × 7 monitoring, routine maintenance, battery replacement, and device removal, all billed on a unit‑price basis through the NY State Medicaid Management Information System (MMIS). The award will be a three‑year fixed‑price contract with two optional three‑year extensions, subject to annual performance reviews and strict response‑time standards. • Scope includes FCC‑approved devices (UL 1637), installation within 7 business days of authorization, and 24‑hour response to equipment problems. • Mandatory early‑delivery milestone: install 350 active participant units within the first three months of contract start. • Vendor must be a State‑approved Medicaid provider, possess ≥ 3 years experience, and maintain a commercial office in NYC. • Full compliance with NYC labor‑law, MWBE participation goals, insurance, bonding, and HIPAA‑compliant data handling is required. • Payment is per‑installation and per‑participant monthly monitoring; projected volumes are up to 800 installations per month (≈ 28,800 participants over 36 months).