Description
The California Civil Rights Department (CRD) is seeking a two‑year renewal of its Zendesk Suite Enterprise cloud‑based service for 150 agent seats, including AI Copilot, privacy add‑on, and a premium support package. The award will be based on lowest cost after statutory preference adjustments; vendors must submit a detailed price sheet and all required certifications via email by the deadline. This is a non‑cloud‑goods procurement governed by state IT general provisions.
• Scope: 150 Zendesk Suite Enterprise seats + Copilot, ADPP, and Premier Essentials support.
• Delivery: SaaS subscription renewed annually for two years; no hardware involved.
• Evaluation: Pass/fail responsiveness then lowest‑cost, with small‑business, DVBE, TACPA preferences possible.
• Required attachments: price sheet, bidder certifications, GenAI disclosure, and various state compliance forms.