Portfolio Acquisition Executive, Medical Digital Solutions, (PAE MDS) End User Services (EUS) Area of Interest Application, Workflow, Adoption, and Change Support (AWACS)

The Department of Defense, through the Portfolio Acquisition Executive – Medical Digital Solutions (PAE MDS), is seeking innovative, outcome‑based End User Services (EUS) to modernize application, workflow, adoption, and change‑support (AWACS) across 11 distinct user domains within the Military Health System. Offerors must submit a 10‑page whitepaper (Phase 1) describing a solution that integrates Pillars 2 (Application & Clinical Workflow Support), 3 (Enablement & Adoption Services) and 5 (Change, Communications, & Trust), demonstrates scalability for disconnected (DDIL) environments, and provides measurable Service Level Agreements (SLAs) and Experience Level Agreements (XLAs). The contract will be a FAR‑based (Part 12) or pOTA award with a 12‑month base period and up to four 12‑month options. • Target audience: clinicians, system administrators, biomedical engineers, IT support staff, and beneficiaries across >1,300 MHS locations. • Required integration with Government platforms: ServiceNow (ITSM), JKO (LMS), Microsoft Office 365, JOMIS, AWS‑based MHS GENESIS non‑production environments. • Mandatory security: Secret clearance, NIST SP 800‑171 compliance, DoDM 8140 IA certifications. • Submission: Whitepaper due 14 Sep 2026 via DoDSAFE; questions due 2 Sep 2026. • Evaluation: Go/No‑Go based on innovation, continuity (Day 1), and outcome accountability. • Potential contract: 12‑month base, four optional 12‑month extensions, with performance‑based incentives/penalties.