Description
The National Institute of Aging (NIA) intends to negotiate and award a purchase order without providing for full and open competition to Carl Zeiss Microscopy, LLC for the service and maintenance of Zeiss LSM 980 and Celldiscoverer 7 microscope systems. The purpose of this requirement is to provide preventative maintenance, repair services, software updates, and replacement parts necessary to maintain the systems in full operational condition. The contractor shall provide OEM-certified service technicians capable of troubleshooting and repairing system components.
• The contractor shall provide maintenance and repair support for the microscope systems, including labor, travel, and replacement parts.
• The contractor shall provide preventative maintenance support, install new instrument software upgrades, and train staff in the use of the new software.
• The contractor shall troubleshoot problems in person and via telephone Monday through Friday from 9AM to 5PM Eastern Time.
• Replacement parts and software upgrades provided must be Original Equipment Manufacturer (OEM) certified.
• Only Original Equipment Manufacturer trained service technicians shall acknowledge repair requests within 24 business hours, and an onsite visit from a technician shall occur within 72 business hours.