Street Outreach, Engagement and Detox Services for Unhoused Individuals in Santa Ana

The City of Santa Ana seeks a qualified firm to deliver comprehensive street outreach, engagement, and detox services for unhoused individuals within the city. The contractor must operate multilingual outreach teams, conduct eligibility screening, provide case management, coordinate detox and substance‑use treatment referrals, and support housing navigation, all while maintaining rigorous data reporting through HMIS. The work is performed 7 days a week with extended hours and includes a minimum staffing model of three two‑person outreach teams. The contract is a fixed‑price, one‑year award with optional extensions. • Deliver street‑based outreach, engagement, and trauma‑informed case management in English, Spanish, and Vietnamese. • Screen, refer, and coordinate services for detox, shelter, medical, behavioral health, and housing programs. • Maintain minimum staffing (three 2‑person teams) and operate 7 days/week (Mon‑Fri 7 am‑9 pm; Sat‑Sun 10 am‑6 pm). • Provide transportation assistance, jail‑release coordination, and a family bridge program. • Submit detailed activity data to HMIS and produce monthly/quarterly performance reports.