Description
The City of Atlanta is seeking qualified vendors to deliver a citywide mobile civilian response service (integrated with ATL311) and to provide pre‑arrest diversion services that route calls from E911 to ATL311. The contract will cover the design, staffing, technology integration, and ongoing operation of a mobile response unit that can quickly address non‑violent incidents, mental‑health crises, and other community safety concerns, while also offering diversion pathways to reduce arrests for eligible individuals.
• Scope includes 24/7 mobile response teams equipped with trained personnel and communication tools.
• Integration with existing ATL311 and E911 systems for seamless call handling.
• Case management and referral services for diversion‑eligible callers.
• Performance metrics tied to response times, diversion rates, and community satisfaction.
• Requirement to meet city, state, and federal compliance for human services and public safety.
Attached files
The solicitation documents live at the source — open the bid source above to download them.