Single Source - Beyond Trust (Bomgar) Platform

Shelby County Government is seeking a single‑source vendor to provide the Beyond Trust (Bomgar) remote‑support platform for a one‑year period. The solution must enable secure remote access for IT staff, support daily service‑desk operations, include robust authentication, session controls, audit logging, and maintain continuity with existing support processes. The county reserves the right to reject any or all quotes and will post this notice for seven days prior to award. • Deliver the Beyond Trust (Bomgar) platform with secure remote‑support capabilities. • Ensure operational continuity for county IT help‑desk services. • Provide security features: authentication, session control, audit logging, and role‑based access. • Contract runs from July 7 2026 through June 30 2027; submission deadline is July 17 2026.