Consulting Services for Agency Turnaround and Operational Stabilization

The Housing Authority of Chicago (HACM) is seeking a consulting firm to conduct a comprehensive turnaround and operational stabilization effort for its public‑housing portfolio. The scope includes a full assessment of program scale, staffing gaps, performance metrics, compliance risks, and technology systems; development of a strategic action plan for the first 90 days; and ongoing support to meet HUD Recovery Agreement milestones through December 31 2026. The contractor will be responsible for data gathering, gap analysis, recommendations on staffing, process redesign, and guidance on sustainability after the engagement ends. • Assess current public‑housing operations, staffing levels, vacancies, and management structures. • Provide baseline performance metrics (occupancy, vacancy, unit turnover, rent collection, etc.) and set targets. • Identify compliance risks, audit findings, and develop a roadmap to meet HUD Recovery Agreement deadlines. • Deliver a 90‑day operational plan and longer‑term sustainability recommendations, including technology optimization (e.g., YARDI) and process improvements.