Extreme Network Equipment Support Renewal

Ferris State University is soliciting quotes from an authorized Extreme Networks partner or reseller for a multi‑year support and maintenance contract covering its existing Extreme network hardware and software. The university will only consider Extreme‑brand equipment and will not accept third‑party or alternate hardware solutions. Vendors must provide separate cost proposals for 1‑year, 3‑year, and 5‑year coverage options, all prepaid. The contract includes hardware coverage, software maintenance, and technical support, with requirements for insurance, diversity statements, and references. Proposals are submitted electronically via the Public Purchase portal, and the selection will be based on cost, technical merit, qualifications, and ability to meet 24‑hour response needs. • Scope: Maintenance, firmware updates, warranty extensions, and on‑site/remote technical support for Extreme network devices. • Required vendor status: Must be an Extreme Networks partner or reseller; no third‑party support allowed. • Deliverables: Annual or multi‑year service agreements (1, 3, or 5 years) with prepaid pricing. • Evaluation criteria: Quality of service, cost, qualifications, references, insurance compliance, and ability to meet rapid‑response requests. • Timeline: RFP posted Aug 26 2026, questions due Sep 9 2026, proposals due Sep 18 2026, award expected Sep‑Oct 2026.