Labware LCCP Support Service

The Texas Health and Human Services Commission (HHSC) is seeking competitive bids to establish contract(s) for Labware LCCP Support Service. The required services to be provided are Labware LCCP support services, which include 120 hours per month in addition to existing 40 hours per month. The services shall be remote and the contractor shall perform contracted services, including any minor adjustment call-back services, Monday through Friday between the hours of 8 a.m. and 5 p.m. (Central Time). The key aspects of this opportunity include: • The contract term is not specified, but the initial contract term and extension options are mentioned. • The pricing structure and unit rates are outlined in the pricing sheet. • The contractor shall provide application support beyond the standard maintenance and operational support of the application. • The contractor shall respond to all service calls within four hours of HHS Agency request. • The contractor shall not interfere with the normal flow of HHS Agency business at the service location.