DFC ENTERPRISE IT OPERATIONS SERVICES

The U.S. International Development Finance Corporation (DFC) is seeking information from parties interested in providing end-to-end IT operations professional services. The services include program management, service management, service desk and deskside operations, infrastructure and cloud operations, and engineering support. The contractor will be responsible for providing IT services to support the DFC's enterprise IT operations. The services will include incident management, problem management, change management, and service level management. The contractor will also be responsible for providing engineering support for IT projects and initiatives. • Program management services • Service management services • Service desk and deskside operations services • Infrastructure and cloud operations services • Engineering support services • Incident management services • Problem management services • Change management services • Service level management services