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U.S. Department Of Health And Human Services·Maryland

Request for Information (RFI) Administration for Children and Families (ACF), Head Start National Customer Service Improvement Project (CSIP)

Closes 4/27/2026$1M – $5MRequest for Information
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Description

The Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Head Start (OHS) is seeking information for a new, planned competition for an OHS nationwide customer service contract. The Government requests feedback from industry on the draft Performance Work Statement (PWS). The project will involve managing complex multi-million-dollar projects with multiple tasks and tight timelines, and will require experience in project management, data management, analytics, and reporting in support of federal programs. The contractor will need to demonstrate current and past experience, and analytic capacity, including experience operating across geographically dispersed or multi-regional environments. Some key aspects of the project include: • Experience in project management and managing complex multi-million-dollar projects with multiple tasks and tight timelines • Experience with data management, analytics, and reporting in support of federal programs • Knowledge and experience of programs that serve underserved communities • Current in-house capability and capacity to perform the work in the PWS, including the ability to allocate resources strategically across multiple concurrent activities and adjust staffing based on evolving program needs and priorities • Strong record and ability to identify and address anticipated and unanticipated potential challenges to a project’s success, creativity, efficiency, flexibility, and feasibility of solutions to problems.

Attached files

Contact

Jan Welsh

[email protected]

(301) 348-3151

Key dates

Opened
4/13/2026
Closes
4/27/2026

Last updated

Details

Type
Request for Information
Industry
Consulting Services
NAICS
541611
Solicitation №
RFI_7571MN26R00020

Budget estimate

$1,000,000 – $5,000,000

The budget for this project is difficult to estimate, as the document does not provide a specific budget or contract value. However, based on the fact that the project involves managing complex multi-million-dollar projects, it is likely that the contract value will be in the millions of dollars. The contractor will need to have experience managing large-scale projects and will need to demonstrate the ability to allocate resources strategically across multiple concurrent activities. The budget will likely depend on the contractor's ability to deliver high-quality customer service and to manage the project efficiently. Factors that may influence the likely payment range include the scope of the project, the level of complexity, and the contractor's level of experience and expertise. A possible estimate for the budget could be between $1 million and $5 million per year, depending on the specifics of the contract.

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