Burglary Alarm Response Services at City-Owned Facilities

The City of Palm Desert is seeking proposals from qualified vendors to provide on-site alarm response services 24 hours per day, 7 days per week, 365 days per year for City facilities currently managed by Pye-Barker. The selected vendor shall maintain sufficient staffing levels, vehicles, equipment, communication systems, and operational procedures to ensure prompt, reliable, and professional response to alarm activations at all times. The scope of services includes immediate alarm response, on-site assessment, coordination with law enforcement, securing the facility, and reporting and documentation. • The vendor shall provide rapid response to alarm notifications received from the City's alarm monitoring service. • The vendor shall conduct a thorough assessment of the premises upon arrival at the facility. • The vendor shall coordinate with the appropriate law enforcement agency if suspicious activity or evidence of criminal activity is observed. • The vendor shall take reasonable actions to secure the facility following an alarm event. • The vendor shall maintain accurate records of all alarm responses and provide written documentation to the City.