Bid# 26-004 Customer Relations Management Software

Here is a summary of the RFP document: **Introduction:** Troy University is seeking proposals for a comprehensive Customer Relationship Management (CRM) software solution to support Enrollment Management and Marketing operations across the University. The proposed solution must operate under a single data architecture and user interface, providing an integrated and unified platform. **Key Requirements:** * The solution must be a single, cohesive system with a unified user interface and common data architecture. * All required functionalities must operate within a seamless environment. * The solution must meet all mandatory requirements outlined in the RFP document. * Vendors must address each requirement in detail and describe how their proposed solution satisfies the requirement. **Proposal Guidelines:** * Proposals are due by March 31, 2026, at 2 PM CST. * Proposals must be submitted to the Troy University Purchasing Department. * A Q&A Addendum will be issued on or before March 17, 2026, if questions are received. **Contract Requirements:** * The contract will be for a term of one year with successive one-year renewal options not to exceed a total of five years. * A Performance Bond is required, set at no less than 10% of the total contractual amount or at a stated amount of no less than the cost of one month's service. * Vendors must complete and submit a HECVAT-Lite form to ensure cloud-based products meet security and privacy needs. * Vendors must complete and submit a Vendor Disclosure Statement and E-Verify documentation. **Evaluation Criteria:** Although not explicitly stated in the provided text, the evaluation criteria are mentioned as being outlined in section 5 of the RFP document, which is not included in the provided text. **Additional Information:** * Troy University reserves the right to withdraw the RFP at any time and for any reason. * The University reserves the right to disqualify proposals that do not meet mandatory requirements. * Any contract resulting from the RFP is invalid until properly approved and executed by the Chancellor or approved designee of Troy University.