Domestic Travel Management Services

The U.S. Embassy Addis Ababa is seeking a contractor to provide domestic travel management services for its employees, their dependents, and TDY personnel. The contractor will be responsible for making travel arrangements, providing information on flights and visas, and delivering tickets and other related documents. The contract will be a requirements-type agreement with an initial period of performance of one year and four additional one-year option periods for renewal. The contractor must have at least 20 years of operational experience and 10 years of experience working with the US government. Some key requirements include: • Providing travel services and support for government employees and their dependents • Making travel arrangements and delivering tickets and other related documents • Providing information on flights, visas, and health requirements • Maintaining a 24-hour emergency service • Having at least two agents fluent in English with sufficient backup • Having at least 10 years of experience in the travel industry • Being able to accept two forms of payment for cost-construct travel • Being able to provide automated reconciliation of travel charges • Having no service fee for all ticket changes except for airline fees • Having no limitation of service for fare requests and reservation changes • Complying with the Fly America Act and other US government regulations