Alert and Warning Systems- Office of Emergency Services

Nevada County is seeking a qualified firm to provide and implement a new Alert and Warning System (AWS) that enables rapid, reliable, and multi-channel communication with residents, businesses, and visitors during emergencies and critical events. The selected solution must support a range of communication channels and technologies, including SMS, email, voice calls, mobile app notifications, social media integration, and be IPAWS-compliant and certified by FEMA. The system should allow authorized personnel to issue alerts through various modalities, including SMS/text, voice calls, email, social media, mobile apps, and outdoor warning systems. The scope of work includes providing staff trained in public alert and warning systems, identifying and assigning technical personnel, designing and implementing a cloud-based data storage system, developing and maintaining multilingual and accessible message templates, and providing secure system architecture with role-based access controls. • The selected firm will be required to execute a Hosted Software Solutions Agreement. • The firm will be responsible for providing ongoing training and technical support to County staff. • The firm will be required to provide a designated project lead to serve as the primary point of contact and facilitator for implementation and coordination activities. • The firm will be responsible for conducting regular system testing and simulation exercises in collaboration with County stakeholders. • The firm will be required to provide a comprehensive report to the County’s Office of Emergency Services and Cal OES, including system performance metrics, compliance status, training outcomes, and recommendations for future improvements.