DES - RFP - Legal Services FY27-31

The Illinois Department of Employment Security is seeking the services of at least three law firms to provide specified unemployment compensation-related legal services to claimants and small employers. The services include client-screening, consultation, and representation at hearings before administrative law judges, director's representatives, and the Board of Review involving benefits and tax matters. There will be three award categories, one for small employers and two for claimants. The selected vendors will be responsible for providing legal services, including consultation and representation, to eligible clients. The vendors will also be required to provide monthly reports, surveys, and other documentation as specified in the contract. • The contract will be for a period of four years, with the option to renew. • The vendors will be required to provide services in the appropriate language and ensure that calls made to the toll-free number are answered promptly. • The vendors will be required to provide a satisfaction survey to all clients at the end of the services provided. • The vendors will be required to submit an annual report compiling fiscal, programmatic, and statistical data and citing accomplishments and recommendations for improvements in the program.