Description
The Queen Anne's County Health Department is seeking bids for ambulatory and non-ambulatory (wheelchair) transportation services for Medical Assistance recipients in Queen Anne's County. The contract term will be for one year, from July 1, 2026, to June 30, 2027, with the option to renew for up to five additional fiscal years. The transportation provider will be responsible for providing safe and reliable transportation to qualified recipients, with a focus on those with disabilities or chronic illnesses. Key requirements include experience in providing transportation services to Medicaid clients, knowledge of transportation needs in Queen Anne's County, financial stability, and adequate insurance coverage.
• The transportation provider must have a dispatcher training program and written procedures in place.
• The provider must have a method for reporting incidents, including accidents, and must maintain a log of all trips.
• The provider must have a backup service plan in case of vehicle malfunctions or communication outages.
• The provider must comply with all local, state, and federal safety laws.
• The provider must have a system in place for tracking and reporting complaints.
• The provider must have a plan in place for inclement weather and must cooperate with QACDOH in the investigation of complaints.