OEM Maintenance and Service Plan

Oregon State University is seeking a sole‑source contract to provide an Original Equipment Manufacturer (OEM) Maintenance and Service Plan for its QIAGEN laboratory equipment. The university requires a provider that can meet compatibility, warranty, and service‑level expectations for the existing QIAGEN line, and has identified QIAGEN LLC as the sole qualified source. The contract will cover routine maintenance, repairs, parts replacement, and technical support under a service agreement. • Provide comprehensive preventive maintenance and corrective repairs for QIAGEN instruments. • Ensure compliance with warranty terms and maintain equipment performance standards. • Deliver on‑site technical support and parts provisioning as needed throughout the contract period. • Serve as the single point of contact for all service requests and issue resolution. • Align service activities with university procurement policies and timelines.