Utility Bill Printing & Mailing Services

The City of Norwalk’s Finance Department seeks a qualified firm to receive electronic utility‑billing data, print and mail utility bills and related notices, and perform comprehensive quality‑control and reporting. The vendor will handle secure data transmission, bill production, insertion, USPS mailing, returned‑mail processing, and optional address‑correction services, while meeting a bi‑monthly volume of roughly 5,400 bills and 1,500 delinquency notices. • Receive, validate, and process electronic billing files from the City. • Print, insert, and mail utility bills and notices using City‑provided materials. • Provide quality‑control, reporting, and secure handling of customer data throughout a three‑year contract.