Description
The Department of Veterans Affairs, Office of Information Technology, is seeking information from industry regarding commercial-off-the-shelf (COTS) solutions to manage appeals and related requests. The purpose of this RFI is to identify vendors who can demonstrate potential COTS solutions for the requirements discussed in the attached requirements document. The Board of Veterans’ Appeals is looking for a system that can manage appeals and related requests, including intake and workflow management, document review and annotation, scheduling and holding hearings, drafting correspondence and appellate decisions, and data operations. Some key features required include appeal request intake, work queue management, appeal request management, judicial hearings management, appeal decision drafting, and quality review capability.
• The system must integrate with other VA systems and databases, including document storage systems, Veteran profile information systems, Veteran claims systems, and document mailing systems via different system APIs.
• The system must have robust data management and reporting capabilities, including data extraction, transformation, and loading into external systems.
• The system must support custom workflows and business rules surrounding all major system functions.
• The system must have a modern user interface providing efficient navigation and completion of system tasks.
• The system must support compliance with applicable policies, regulations, and standards.