Description
The Department of Veterans Affairs is seeking to continue a mission‑critical service that leases, manages, and maintains two SMS vanity short codes used for the Veterans Crisis Line. The incumbent, GCH Technologies, holds exclusive ownership of the short codes and is the only source capable of providing uninterrupted 24/7/365 crisis‑text messaging. The contract will be a firm‑fixed‑price, lowest‑price‑technically‑acceptable award for a base year with up to four one‑year options.
• Scope: Lease, manage, and maintain short codes 838255 (“VETALK”) and 98801 (“988, press 1”) with continuous crisis‑text support.
• Duration: 12 months base (12/22/2026‑12/21/2027) plus up to four optional one‑year extensions (maximum 5 years).
• Award: Sole‑source intent; incumbent may submit a quote that will be evaluated on price after technical acceptability.
• Requirements: Must ensure immediate, reliable access to crisis‑intervention resources and comply with VA suicide‑prevention legislation.
• Contact: Cassie White, Contracting Officer (email only).
Attached files
Contact
Cassie White(Contracting Officer)