Description
The U.S. Department of Veterans Affairs (VA) is seeking information from vendors who can provide a call recording extraction service to migrate hundreds of millions of legacy call recordings from three on-premise platforms to a single compliant archive. The solution should extract, decrypt, and standardize the recordings into an open format and allow for the decommissioning of the existing platforms. The VA requires a vendor who can provide a cloud-based solution with professional services, including project management, installation, and training. The vendor should also ensure compliance with National Archives and Records Administration (NARA) mandates and provide a solution that supports variable retention policies by call type.
Some key requirements include:
• Extraction of call recordings and associated metadata from Calabrio and Avaya/Verint environments
• Decryption of encrypted files using the VA's existing Thales KMS credentials
• Conversion to open-standard WAV format with associated metadata
• Deployment and configuration of Continuity Replay within the VA's approved hosting environment
• Configuration of NARA-compliant retention policies by call type
• Professional services, including project management, installation, and training