Description
The Naval Supply Systems Command (NAVSUP) Fleet Logistics Center Norfolk (FLCN) is conducting market research to identify parties with an interest in and the resources to support a non-personal services contract for Information Technology (IT) support at the United States Naval Academy (USNA) and surrounding Annapolis Area Complex (AAC). The IT support services will be provided in the Client Services Department of the Information Technology Services Division (ITSD) with occasional work conducted for other departments within ITSD. The contractor will be required to provide a minimum of seven personnel to support the IT services. The estimated period of performance consists of a six-month base period and two three-month option periods, commencing on 1 April 2026.
• The contractor will provide Tier 1 and Tier 2 support, including receiving requests for service, providing telephone assistance, and tracking requests in a ticket management system.
• The contractor will also provide remote assistance by connecting to client workstations to facilitate delivering services to customers within the AAC.
• The contractor will be required to obtain a favorable determination of eligibility to occupy a National Security position with access to IT-Level II information based on a Tier 3 investigation by the Office of Personnel Management (OPM).
• The contractor must also obtain a Common Access Card (CAC) prior to starting work at USNA.