Description
Wayne State University is seeking a comprehensive survey‑software platform that can be configured, branded, and integrated with existing campus systems. The award will include software licensing, implementation, training, and multi‑year support. The university expects the vendor to handle installation, data migration, user‑role design, and ongoing technical support under defined service‑level agreements, while complying with FERPA, GDPR, and possibly HIPAA requirements.
• Core deliverables: survey creation tool, real‑time dashboards, SSO integration, multilingual support, and data export capabilities.
• Implementation services: 30‑day installation, 2‑day training, migration of existing templates, and configuration of permissions.
• Ongoing support: optional 24‑ or 36‑month support contracts at $40,000 per additional year, with defined SLAs and a user portal for issue tracking.
• Mandatory compliance: required insurance limits, security certifications, and adherence to the university’s smoke‑free policy.
• Contract term: three‑year base period (April 30 2026 – September 30 2029) with up‑to‑two one‑year extensions.