DHS / Level of Service Assessments for NEMT

The Minnesota Department of Human Services is seeking proposals from qualified responders to conduct Level of Service Assessments for Non-Emergency Medical Transportation for the Minnesota Health Care Programs. The selected contractor will review requests for Level of Service certification, recommend approval or denial, and report to the state. The contractor will also maintain a call center, employ review staff, and provide monthly reports to the state. The contract is expected to start on July 1, 2026, and end on June 30, 2028, with the possibility of three one-year extensions. • The contractor will conduct Level of Service determinations for Non-Emergency Medical Transportation modes 4 through 7. • The contractor will maintain a call center available from 7:00 AM to 6:00 PM, Central Time, Monday through Friday. • The contractor will employ review staff who are physicians, physician assistants, nurse practitioners, registered nurses, or licensed practical nurses. • The contractor will provide monthly reports to the state, including a Summary of Activities report and a Customer Complaint Log. • The contractor will comply with all applicable Minnesota IT Accessibility Standards.