Description
The Centers for Disease Control and Prevention (CDC) is seeking a contractor to provide Dell hardware warranty support for their High Performance Computing Center of Excellence. The contractor will be required to provide extended warranty support for various Dell PowerEdge equipment, including next business day onsite support, ProSupport technical support, and post-standard support. The contract will have a base period of one year, with two optional years. The contractor must comply with various security and privacy requirements, including Section 508 accessibility standards and the handling of controlled unclassified information (CUI). Some key tasks to be performed include:
* Providing Dell hardware extended warranty support for the specified equipment
* Delivering replacement parts and performing repairs as needed
* Providing technical support and troubleshooting services
* Complying with all applicable security and privacy requirements
* Submitting reports and documentation as required
The contractor must also adhere to the CDC's rules of behavior and complete mandatory training on information security awareness, privacy, and records management.
* Key equipment to be supported includes:
* POWEREDGE R440
* POWEREDGE R730
* POWEREDGE R540
* POWEREDGE R640
* POWEREDGE R740
* POWEREDGE R750
* Key services to be provided include:
* Next business day onsite support
* ProSupport technical support
* Post-standard support
* Hardware replacement and repair services
* The contractor must also comply with various security and privacy requirements, including Section 508 accessibility standards and the handling of controlled unclassified information (CUI)