University Health and Wellbeing EHR

Michigan State University is seeking a cloud‑based, SaaS Electronic Health Record (EHR) platform to serve its University Health and Wellbeing unit, encompassing primary care, specialty clinics, counseling, occupational health, nutrition, and related services. The vendor must deliver a fully integrated system that handles clinical documentation, scheduling, billing, laboratory interfacing, patient portal, telehealth, analytics, and extensive security/compliance controls (HIPAA, FERPA, NIST, WCAG). The contract will be governed by a Master Service Agreement with a minimum initial term (unspecified) and up‑to‑three optional two‑year renewals, requiring 99.95 % uptime, rapid incident response, and data ownership retained by the university. • Provide end‑to‑end EHR functionality (registration, vitals, orders, results, documentation, e‑signatures, patient portal, telehealth). • Integrate bidirectional HL7/FHIR interfaces with the university’s Harvest lab system, regional HIEs, MCIR, MAPS, and ERP/ID badge infrastructure. • Meet strict security and compliance requirements (HIPAA, FERPA, PCI‑DSS, SOC 2/HITRUST, WCAG 2.2 AA) and support disaster‑recovery (RPO 24 h, RTO 48 h). • Supply comprehensive reporting/analytics, customizable forms, counseling & group therapy workflows, and optional AI enhancements. • Deliver implementation, training, and three‑year support services, with pricing evaluated on total cost of ownership and capped annual escalations (≤ CPI).