Lockbox Remittance Services

The City of Raleigh is seeking a qualified service provider to deliver Lockbox Remittance Services for water, sewer, and solid waste services. The services include daily mail pick-up, payment processing, same-day deposit capabilities, and all personnel, equipment, facilities, and transportation required for the secure handling, processing, storage, and delivery of remittance items. The City is looking for a turn-key, end-to-end solution. Key aspects of the job include: * Providing lockbox processing services at a comparable scale * Offering efficient, reliable, and cost-effective approaches that meet the City's operational needs * Demonstrating substantial experience in providing lockbox processing services * Providing a comprehensive narrative of the firm's understanding and approach to accomplishing the scope of work * Including a detailed step-by-step review of operations that provide a turn-key solution for the City's processing needs * Describing technical capabilities, such as equipment, software, and personnel involved in payment processing * Providing a proposed solution for transmitting payment information and ensuring accurate processing per customer specifications * Describing procedures for capturing and transmitting remittance detail, such as account or invoice number or other data for automated posting of accounts receivable records Some of the key requirements for the proposal include: • One signed original and one electronic version of the signed proposal • A comprehensive narrative of the firm's understanding and approach to accomplishing the scope of work • A detailed step-by-step review of operations that provide a turn-key solution for the City's processing needs • A description of technical capabilities, such as equipment, software, and personnel involved in payment processing • A proposed solution for transmitting payment information and ensuring accurate processing per customer specifications The City of Raleigh serves approximately 220,000 water, sewer, and solid waste customers, generating a high volume of recurring customer payments. The City is seeking a qualified Lockbox Remittance Services provider to ensure efficient, secure, and cost-effective processing of mail-in utility payments.