Description
The Mississippi Department of Mental Health (DMH) seeks a single‑award, fixed‑price contractor to design, launch, and operate a statewide behavioral health tele‑health and crisis‑support program for veterans and first responders. The vendor must provide licensed tele‑therapy (up to 10 sessions per participant, with unlimited additional sessions), a 24/7 crisis‑line staffed by clinicians, on‑demand wellness content, a user‑friendly digital platform (web and mobile), full HIPAA/42 CFR Part 2 compliance, real‑time reporting dashboards, and a coordinated outreach/marketing campaign. The contract term is 12 months with a go‑live deadline 60 days after execution; the program serves an estimated 200,000 eligible individuals across all 82 Mississippi counties.
• Deliver tele‑therapy (licensed clinicians, 24‑hour appointment window, multiple modalities).
• Operate a 24/7 licensed‑clinician crisis line with rapid connection and follow‑up.
• Provide on‑demand wellness library and live programming.
• Supply a secure, accessible web/mobile platform meeting WCAG 2.1 AA and Section 508.
• Ensure HIPAA, SOC 2 Type II, and HITRUST compliance; store data in the U.S.
• Offer real‑time utilization dashboards and quarterly narrative reports.
• Execute a co‑branded outreach campaign, website, and collateral targeting veterans and first responders.
• Meet minimum vendor qualifications (5 years tele‑therapy experience, existing state contracts, statewide clinician network, financial stability).