Integrated Referral Management and Appointing Center (IRMAC) Services

The Defense Health Agency (DHA) is seeking an 8(a)‑set‑aside contractor to provide Integrated Referral Management and Appointing Center (IRMAC) services for its Indo‑Pacific Military Treatment Facilities (MTFs) in Hawaii and the Pacific Northwest. The contractor will operate a centralized call‑center that handles Patient Appointing Services (PAS), Referral Management Services (RMS), and Clear and Legible Report (CLR) accountability via phone and electronic communications. Work will be performed remotely from a location within 25 mi of any U.S. MTF, following DHA policies, Service Contract Act wage determinations, and a detailed Performance Work Statement. The award will be a firm‑fixed‑price contract with a base period of seven months (Mar 1 2027 – Sep 30 2027) and up to four one‑year option periods, plus a three‑month transition phase. The solicitation includes extensive technical, past‑performance, and pricing requirements and will be evaluated on best‑value criteria. • 8(a) small‑business set‑aside – only eligible 8(a) firms may bid. • Scope: centralized call‑center for PAS, RMS, and CLR for Hawaii & Pacific Northwest MTFs. • Delivery: remote/telework, within 25 mi of any U.S. MTF. • Period of performance: Dec 1 2026 – Mar 31 2031 (up to 4 yr 4 mo). • Award anticipated no earlier than 23 Nov 2026 (pending GAO protest). • Submission deadline: 30 Sep 2026, 12:00 PM PDT, electronic only. • Key compliance: Service Contract Act wage determinations for multiple counties, FAR/DFARS clauses, and extensive reporting requirements.